Reliable Customer Service and Virtual Assistant professional with 5+ years of combined experience in BPO and remote work, handling retail and healthcare accounts. Skilled in chat and phone support, order processing, refunds, data management, report generation, and basic graphic design using Canva. Known for strong communication, problem-solving, and multitasking abilities, with experience as a Subject Matter Expert supporting both customers and frontline agents. Reliable, detail-oriented, and committed to delivering excellent customer experience and efficient administrative support.
