Customer Service and Sales professional with experience in the medical-cannabis industry, specializing in patient support, appointment setting, outbound sales, lead follow-up, and CRM management. Experienced in handling high-volume calls and emails, addressing customer concerns, assisting with applications and documentation, and converting inquiries into completed appointments.
HIPAA-compliant and experienced in handling confidential patient information. Comfortable working remotely in fast-paced, performance-driven environments and adapting to new tools and workflows.
I also have basic knowledge of social media management and copywriting, and I am continuously developing my skills in digital marketing and AI-powered tools.
Reliable, adaptable, and a quick learner, I am open to opportunities in Customer Service, Sales, Appointment Setting, Healthcare VA, Lead Generation, and General Virtual Assistance.
