Hi, I am Rox. Thanks for stopping by!
I bring nearly 13 years of combined experience across BPO/Call Center, IT Analysis, Operations Support, Customer Success, Technical Support, and Freelancing.
While many professionals specialize in one area, my experience sits at the intersection of business operations and technology.
I eliminate bottlenecks, replace duct-tape systems with real ones and make the backend behave. I understand both the frontline and the backend.
I am well-versed in:
• Customer Support (Phone, Email, and Live Chat)
• Technical Support and Troubleshooting
• Customer Success and Client Relationship Management
• Help Desk and Ticket Management
• Email and Calendar Management
• Data Entry and CRM Management
• Documentation and Process Improvement
• Incident Management and IT Support
• Reporting and Data Analysis
• SOP Creation and Knowledge Base Management
• Operations and Back-Office Support
Along the way, I have also completed training in the ITIL v4 Framework and Lean Six Sigma methodologies, which gave me valuable insight into structured service delivery, process improvement, and delivering a better support experience for end users.
Here are the tools I am proficient with: Salesforce, Zendesk, Oracle, Active Directory, Helix, ServiceNow, Microsoft Office 365, Google Workspace, iCare, Canva, Jira, WordPress, Notion, PowerApps, PLEO, Asana, Trello, WebEx
If you want someone who speaks both business and tech fluently, I would love to connect!
Available immediately for long-term, full-time, or project-based opportunities.
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