I worked as a Supervisor for 3 years in the BPO industry. I handles 15-18 agents monthly. My main task is to coach and manage of my agents performance. Providing best practices on how to achieve goals. Help my agents gets promoted. Reporting to the clients on my team's performance.
I also worked as an HR Assistant for more than 1 year handling most of the HR facets such as Recruitment and Staffing, On-boarding, Compensation and Benefits, HR Compliance, Organizational Structure, Employee and labor relation.
