Results-driven Spanish-English Bilingual Customer Support Specialist with 8+ years of experience
in phone, chat, and email support across billing, financial operations, logistics, and subscription
services. Proven expertise in resolving chargebacks, payment disputes, failed transactions, and delivery escalations in high-volume environments. Strong background in accounts receivable, vendor reconciliation, retention support, and KPI/SLA performance. Former Operations Team Lead experienced in coaching teams and driving service excellence.
