Customer Support & Client Success Specialist | 8+ Years Experience
To have a better feel of who I am beyond my profile, here's a short intro video: https://-----------/4rt2JC6
Tired of messy inboxes, rising escalations, and robotic customer replies?
I help growing businesses turn customer support into a smooth, structured, and brand-building experience.
With 8+ years in telecom, eCommerce, marketplace, and healthcare support, I’ve:
- Maintained 97–100% QA scores
- Handled 40–50 tickets daily without sacrificing quality
- Completed CRM migrations ahead of schedule
- Built onboarding and process documentation from scratch
- Supported English & Spanish (Latin American) clients
I work confidently inside Salesforce, Zendesk, Freshdesk, Slack, and more, so I integrate fast and add value immediately.
I don’t just answer tickets.
I improve systems. I reduce friction. I protect your brand.
If you’re looking for reliable, empathetic, policy-aligned support with an operational mindset, let’s talk.
Send me a message and tell me what’s overwhelming your support team.
