I am a results-driven E-commerce and Marketplace Manager with over five years of hands-on experience managing and scaling brands across Amazon, Walmart, eBay, Wayfair, and RangeMe. I specialize in AI-powered listing optimization, account health management, inventory forecasting, and data-driven growth strategies designed to improve visibility, conversion, and long-term profitability.
I have extensive experience using AI tools, Amazon Rufus insights, and AWS Customer Feedback to create natural, high-sentiment product copy that aligns with Amazon's AI-driven search and ranking systems. My approach focuses on improving organic discoverability while maintaining compliance, accuracy, and strong customer sentiment.
On Amazon, I manage the full operational lifecycle, including product listing optimization, flat file updates for bulk changes and variation management, inventory planning, and performance monitoring. I actively monitor Account Health metrics such as Order Defect Rate, chargebacks, cancellation rate, late shipment rate, valid tracking rate, high return rates, IP complaints, restricted products, safety alerts, product quality issues, standard inventory performance, and suppressed listings. I also handle Safe-T Claims and A-to-Z Guarantee Claims, ensuring proper documentation, reimbursement recovery, and restocking fees for false returns.
I regularly monitor Voice of the Customer dashboards, customer feedback, and reviews to identify issues early and implement corrective actions that improve customer satisfaction and reduce returns. I analyze sales, traffic, conversion, and operational data to create detailed business reports that support strategic decision-making and performance optimization.
Beyond Amazon, I manage multi-channel marketplace operations. On Walmart, I ensure complete and compliant backend product data, create optimized listing copy, and manage product uploads to improve visibility and conversion. On eBay, I focus on accurate product data, conversion-focused listing content, and marketplace best practices to maximize exposure. On Wayfair, I add and manage products following Wayfair policies, integrate ShipStation to streamline fulfillment, manage CastleGate shipments, and monitor sales performance, discounts, and returns. On RangeMe, I create and manage product listings, including copy, images, and videos, while tracking engagement and sales performance.
I work closely with cross-functional teams, suppliers, 3PL partners, and agencies to ensure smooth operations, accurate reporting, and scalable growth. My strength lies in combining operational expertise with AI-driven optimization, allowing brands to stay competitive as marketplaces continue to evolve toward automated and AI-led discovery.
