Results-driven professional with over 10 years of experience in the BPO industry as a Customer Service Representative and Team Leader. Proven expertise in customer service, team leadership, coaching, performance management, conflict resolution, problem-solving, and achieving KPIs in fast-paced, customer-focused environments. Completed Freight Virtual Assistant training with foundational knowledge of freight operations, shipment coordination, load tracking, freight documentation, dispatch support, carrier and customer communication, data entry, scheduling, and Transportation Management Systems (TMS). Highly organized, detail-oriented, and adaptable, with strong communication and multitasking skills. Eager to leverage extensive customer service and leadership experience to contribute to freight, logistics, dispatch, operations, or virtual assistant roles while continuing to grow in the transportation industry.
