Operations Manager & Executive Assistant with 3 years managing end-to-end property insurance claims (residential & commercial) for a licensed Public Adjuster — intake through settlement. I run estimate quality reviews, draft rebuttals to advance settlements, coordinate with adjusters and vendors, build SOPs, and keep claims from stalling.
Core skills: Claims coordination | Rebuttal Response drafting | SOP development | Client communication | CRM & claims software (Claim Titan, Salesforce/Assured Software, GoHighLevel, EagleView, Roofr Report, CompanyCam) | ChatGPT/Claude-assisted workflows
Detail-obsessed, fast to learn new tools, and reliable under deadline pressure. Message me — let's talk about your operations.
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