Greetings! I’m Michaela, a versatile and results-driven professional with over 5 years of experience in Customer Service and Virtual Assistance. I’m passionate about delivering exceptional customer experiences and providing reliable administrative support across industries such as E-commerce, Retail, Travel, Credit Repair, and SaaS platforms.
Throughout my career, I have developed strong expertise in handling high-volume customer inquiries, resolving complex concerns efficiently, and building positive client relationships through excellent communication and problem-solving skills. I take pride in creating smooth customer experiences while helping businesses stay organized and productive.
Key Skills & Expertise:
• SaaS Customer Support
• CRM Management (Zendesk, Salesforce, Intercom, Jira)
• Email, Phone & Live Chat Support
• Technical Troubleshooting & Issue Resolution
• Administrative Support & Data Entry
• Customer Retention & Client Relationship Management
• Calendar & Task Management
• Team Collaboration Tools (Slack, RingCentral, Microsoft Teams, Google Workspace)
I am highly adaptable, detail-oriented, and committed to delivering quality work in fast-paced environments. Whether supporting customers, managing administrative tasks, or assisting teams remotely, I always strive to exceed expectations and contribute to business success.
I am eager to bring my expertise to your business and help you achieve your customer service goals. Let’s connect and discuss how I can contribute to your team’s success!
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