I am currently employed as Customer Relations Assistant in one of the top banks in the Philippines. As a CRA, we are the front-line support of the organization which sell bank's products and services, respond with our clients' concerns and queries related to the products we offer, and resolving the customer complaints. We are also assisting our clients from opening of accounts, which includes interviewing, taking their information and entering it to the database. I always make sure that the client's experience with us is a positive one.
To be able to be an efficient Customer Relation Assistant, I am possessed of these skills:
- Good Communication both oral and written as I assist different clients every day.
- Problem-Solving skills and having the ability to think quickly and outside the box.
- Positive attitude towards our clients because their satisfaction is our utmost priority.
- Manage to do tasks efficiently.
- Work on a fast-paced environment and able to adjust quickly.
- Computer literate with specific knowledge in Microsoft Offices and Canva.
- Strong leadership and organizational skills.
