Reliable & Experienced Virtual Assistant | Customer Support Specialist
Hi! I'm Anabel, a reliable, detail-oriented Virtual Assistant with 4 years of professional experience in customer support, leadership, and virtual assistance. I help businesses provide excellent customer service, stay organized, and keep daily operations running smoothly.
My Experience:
*E-commerce Customer Support Team Leader (2 Years)
I started as a Customer Support Representative and was promoted to Team Leader. I handled customer inquiries via email and live chat, managed refunds, returns, subscriptions, chargebacks, and escalated cases while coaching and supporting tea-----------mbers to maintain high-quality customer service.
*Virtual Assistant for a Fitness Business (2 Years)
I managed client bookings and schedules, maintained calendars, handled administrative tasks, communicated with clients, organized appointments, and supported the day-to-day operations of the business to ensure everything ran efficiently.
Services I Offer
*Customer Support
-Email & Live Chat Support
-Order Processing & Tracking
-Refunds, Returns & Exchanges
- Subscription Management
-Chargeback Handling
- Customer Escalation Management
-Professional Customer Communication
*Virtual Assistance*
-Calendar & Appointment Management
-Email & Inbox Management
- Booking & Schedule Management
-Client Communication
-Data Entry
-Internet Research
-Administrative Support
-Basic Social Media Assistance
*Leadership*
-Team Coaching & Support
- Performance Monitoring
-Quality Assurance
-Training & Onboarding New Tea-----------mbers
-Handling Escalated Cases
Tools & Platforms
*Customer Support: Shopify, Richpanel, Freshdesk, Gorgias, Recharge, Loop, Commslayer
*Productivity:Slack, Trello, Asana, Notion, Google Workspace, Microsoft Office
*Scheduling & Design:Stridist, Canva, ChatGPT
Why Work With Me?
I'm dependable, organized, proactive, and committed to delivering excellent results. I adapt quickly to new tools, communicate effectively, and take pride in providing outstanding support to both clients and customers.
Whether you need a Virtual Assistant, Customer Support Specialist, or someone to help keep your business organized and running smoothly, I'm ready to contribute to your team's success.
Let's work together!
Verified
