Planning and executing customer service functions. Coordinate and assign daily workload to customer service team. Assisting in creating a customer-focused workplace and resolving employee problems. Ensure that the team follows company policies and procedures. Monitoring of sales booking and daily read outs of stats per team. Weekly business review. Assist in employee recruitment, training, disciplining, performance evaluation, promotion and termination activitiesHinduja Planning and executing customer service functions. Coordinate and assign daily workload to customer service team. Assisting in creating a customer-focused workplace and resolving employee problems. Ensure that the team follows company policies and procedures. Monitoring of sales booking and daily read outs of stats per team. Weekly business review. Assist in employee recruitment, training, disciplining, performance evaluation, promotion and termination activities
