A highly trainable, excellent communicator, very resourceful, and detail-oriented Virtual Assistant.
I am an experienced Customer Service Representative and Virtual Assistant with skills and knowledge in Digital Marketing. I can help you with administrative tasks such as answering emails, data entry, web research, transcription, social media marketing or management, and customer support.
I am also adaptive and a fast learner. I am very resourceful in making sure that I educate myself on matters that I need to learn to perform my job. I took a lot of certification exams and courses online to serve my future clients better. I passed the certification exam of HubSpot Academy in Social Media Marketing, Digital Advertising, and Digital Marketing. I can help you manage your social media pages and provide excellent customer service.
Customer support
1. Help you to answer customer inquiries through phone, email, and chat.
2. Offers quick resolution to your customers' concerns.
3. Collect payments from the customer using your preferred payment method structure.
Social Media Management
1. Handling Social Media accounts
2. Create a basic design using Canva
3. Replying to comments, answering queries, and engaging with them about the business.
4. Scheduling posts
What are the tools/software I used and am familiar with?
Google Workspace (Gmail, Drive, Docs, Sheets, Calendar, Slides)
Microsoft Office
Canva
Trello
Buffer
Meta Business Suite
WordPress
Wix
Rytr
Ring Central
Verified
