Versatile and Customer-focused professional with almost 6 years of combined experience in service and education. Over 2 years in customer service, consistently exceeded KPIs. Expert in de-escalation, relationship building. and training. Utilizing 3 years of teaching expertise to
communicate clearly and effectively. Skilled in back office and Admin tasks in Healthcare account Voice and Chat support, up to 3 concurrent chats and emails in hybrid channels. Adept in tools such
as Microsoft office tools, Google Tools, Genesys, Purecloud, Hsys, Five 9 and Salesforce . Earned status as a Top
Agent and Incentive Qualifier and a certified Licensed professional Teacher
