Experienced IT professional with over 10 years in service delivery and asset management, currently serving as a Service Delivery Manager. I hold a Lean Six Sigma Yellow Belt certification and specialize in optimizing IT assets, enhancing operational efficiency, and driving cost reductions. Proficient in cloud administration, Microsoft 365, and IT asset management, I have successfully led cross-functional teams in project management, software license compliance, and disaster recovery initiatives. Committed to delivering high-quality solutions and excellent customer service, I excel in analyzing data to inform strategic decisions and foster continuous improvement. Fluent in English and Tagalog, I am ready to leverage my skills to contribute to dynamic organizations seeking to enhance their IT operations.
