I'm a results-oriented IT Support specialist with five years of experience providing expert assistance to engineering teams across ANZ and Asia. My proven ability to quickly master new technologies and efficiently resolve complex IT issues – from Active Directory management to advanced troubleshooting – ensures minimal downtime and maximum client satisfaction. I'm also skilled in photography and proficient in photo editing using in Adobe Photoshop and Lightroom, capable of designing logos, social media graphics, and more. I'm a dedicated team player eager to contribute my skills and experience to a high-performing team.
-IT Support & Administration:
-Extensive experience troubleshooting diverse IT issues across various platforms.
-Proficient in Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive).
-Expertise in Active Directory management, user onboarding/offboarding.
-Remote troubleshooting and support.
-Consistent record of exceeding SLAs.
