Experienced Outreach Specialist | General Virstual Assistant | Customer Care | Social Media Virtual Assistant| Data Encoder | Vendor Acquisition | ESL Instructor. I am a highly adaptable and results-driven professional with a strong background in outreach, customer support, social media management, and data processing. With years of hands-on experience, I bring excellent communication skills, technical proficiency, and a strong commitment to quality service. Key Areas of Expertise: Outreach & Client Support: Handling emails and customer calls using platforms like Zendesk, Salesforce, Zoho CRM, Trello, Xspace, -----------, Shopify, and Claim Centre Version 8. I ensure timely follow-ups, issue resolution, and customer satisfaction. Social Media Management: Managing social media pages for clients, creating and scheduling posts, editing videos, and posting reels to increase engagement and reach. Data Encoding & Logistics: Using Magaya System to encode shipment data, update records, and call clients to inform them about the ETA of their cargo. Vendor Acquisition: Researching seller company profiles and contact information, encoding data into MS Excel, and doing outbound calls to onboard vendors to platforms like Lazada. ESL Teaching: Former ESL instructor to Korean students ranging from kindergarten to senior levels, enhancing my ability to communicate clearly and adapt to different learning styles. I value professionalism, long-term relationships, and integrity and always strive to deliver outstanding results that leave clients 100% satisfied. I'm confident that I can be a valuable asset to your team.
