I am a Customer Support and Client Experience professional with over 14 years of experience in customer service, chat and phone support, CRM systems, and client acquisition. I currently work as an Ocean Customer Experience Specialist at Maersk Global Services, providing bilingual support in English and Spanish and handling real-time chat support through Salesforce.
My background also includes experience as a Team Manager, Customer Service Representative, and Retention Specialist with companies like Alorica and Convergys, as well as talent acquisition and client outreach work. I'm skilled in using CRM and omnichannel platforms, resolving customer inquiries, managing case documentation, and consistently meeting service-level targets.
I am highly organized, detail-oriented, and confident communicating with native English speakers. I adapt quickly to new tools and processes, and I take ownership of my work without needing close supervision.
I am currently looking for a part-time, remote customer support opportunity serving UK and Australian clients. I am available for morning shift work.
