Results-driven operations and process improvement professional with a proven track record of designing and automating end-to-end operations systems. Over 2.5 years at -----------, I progressed through multiple roles — from General Virtual Assistant to Sales & Lead Generation Process Improvement Manager and Interim Pod Leader — demonstrating consistent growth in scope, responsibility, and impact.
I specialise in:
- Strategic planning and project management for cross-functional programmes
- Building scalable, measurable, and operationally consistent outreach systems
- Recruitment process design for Sales Development Representative (SDR) teams
- AI-powered automation of sales pipelines and lead generation workflows
I bring a strategic, analytical mindset to complex operational challenges — structuring work into clear deliverables, maintaining high-quality standards, and consistently driving improvement backed by careful research. As an interim team leader, I led a team of graphic designers and later took ownership of a major automation programme, delivering outcomes with clarity, accountability, and a focus on results.
