Hello! I am Shanna Mae, a dedicated professional with a solid foundation in customer service and office management. With extensive experience in customer service roles and with a strong foundation serving in the government as an office clerk, I bring a unique blend of skills to ensure exceptional performance in virtual assistant roles.
WHAT I OFFER:
1) Customer Service Excellence: Proven ability to handle customer inquiries, complaints, feedback with professionalism and empathy. Skilled in maintaining high customer satisfaction ratings through effective communication and problem-solving.
2) Administrative Proficiency: Experienced in office operations, including data entry, record keeping, and maintaining confidentiality. Familiar with government protocols
and procedures, ensuring compliance and efficiency in administrative tasks.
3) Versatility in Virtual Assistance: Capable of performing various tasks such as cold calling, appointment setting and general virtual assistant duties. Detail-oriented and
organized, with a focus on delivering timely and accurate results.
Why Choose Me:-
1) Reliability: I am committed to delivering results and meeting deadlines consistently.
2) Adaptability: Able to quickly learn and adapt to new processes and systems, ensuring smooth workflow and productivity.
3) Team Player: Collaborative and proactive in supporting team goals and initiatives, contributing positively to team dynamics.
4) Technical Expertise: Not only handles customer service, but also handles billing, upselling and technical issues.
WORK EXPERIENCES:
- Data Entry
- Case Management
- Customer Service
- Phone Support
- Customer Retention
- Chat & E-mail Support
- Customer Satisfaction
- AirBNB Support Ambassador
- Amazon Customer Service Associate
- US Wireless Telecom Customer Service
TOOLS I USED:
- Bliss Phone
- One Log-In
- Knowledge Based
- Jira
- Flash
- Workday
- Nova Case Atrium
- Nova Knowledge
- Nice
- Nexidia
- Genesys
- Excel & Google Sheets
- Microsoft Office Apps (PowerPoint, Word)
- Google Apps (Drive, Sheets, Docs, Calendar, Meet)
- PDF Conversions
- Zoom
- Airbnb
- Canva
- Amazon
- AC3
- A-to-Z
- Slack
AND I am interested to learn more on how to utilize it, and how to utilize other new tools to get the job done properly.
I am eager to bring my skills and dedication to your team, contributing to your success while further developing professionally. Let’s discuss how I can support your business needs effectively!
