I'm a versatile professional with a diverse skill set and a passion for driving success in the BPO, Sales, Blogging, and Digital -----------keting realms. With a career spanning over a decade, I've honed my expertise in various domains and played pivotal roles in achieving outstanding results.
Let me give you a glimpse of what I bring to the table:
BPO / Sales:
Customer Service Representative: I have a solid foundation in customer service, with 1 year of hands-on experience. My role involved providing top-notch support to customers, resolving issues, and ensuring their satisfaction.
Sales Department: I transitioned into sales, where I spent an additional year crafting persuasive pitches and strategies to boost sales figures. This experience equipped me with the skills to turn prospects into loyal customers.
Blogger/Writer:
Over the past decade, I've immersed myself in the world of writing, editing, and content management. I've had the privilege of working on a wide range of articles and blogs, tailoring them to perfection for clients, and optimizing landing pages.
SEO/SMO/SEM/SMM:
I possess extensive expertise in the realm of SEO, SMO, SEM, and SMM. My hands-on experience includes crafting and executing SEO -----------keting strategies, content creation, and outreach campaigns. I've also successfully run various social media initiatives to drive sales and enhance client relationships.
I played a pivotal role in establishing an SEO -----------keting team, focusing on keywords, meta descriptions, and anchor texts. My proficiency extends to managing campaigns on platforms such as Google Ads and Facebook Ads.
SEO Tools:
My toolkit includes a wide array of SEO tools, from Google Ads and Ahrefs to Yoast, SEMrush, and more. I'm well-versed in their utilization to optimize websites and boost their online presence.
Project Management and Research:
I've conceptualized, managed, and executed multiple websites and web application development projects, ensuring seamless configuration and delivery.
Operational and Performance Management:
With 2 years of BPO experience in Customer Service and Sales Support, I've become adept at handling various aspects, including QuickBooks, Comcast, Billing, and Fraud support across email, chat, and phone channels.
People and Talent Management:
During my 3-year tenure in Operations, I managed teams and implemented a robust internal Leadership Enhancement and Development program. This program yielded a re-----------kable 90% success rate in promotions and career advancement for tea-----------mbers.
In sum-----------y, I bring a wealth of experience and expertise to the table, along with a track record of driving success in diverse roles. I thrive on challenges and am passionate about leveraging my skills to help businesses excel and individuals grow.
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