5+ years in customer support (voice and non-voice) with strong experience in ecommerce and dropshipping. I started as a dedicated CSR expert and was later promoted to store and operations manager, overseeing support teams, fulfillment, escalations, and customer experience. Skilled in managing online stores, hosting meetings, coordinating with suppliers, and improving workflows. Proficient in Reamaze, Zendesk, Zoho, Google Sheets, and Excel. Organized, proactive, and committed to delivering excellent results for growing ecommerce brands.
Verified
