EXPERIENCE HIGHLIGHTS
– 3 years at Amazon as a Senior Selling Partner Support, providing high-level account support to global sellers
– 2+ years as Team Lead for a lighting brand, managing business operations across Amazon, Shopify, and Walmart
– Trained and mentored multiple e-commerce agents (Level I–III), building a performance-driven and compliant team
– Worked directly with CEOs and cross-functional managers to resolve operational escalations, listings, and policy issues
– Managed special projects and process audits to boost seller performance and operational efficiency
WHAT I CAN DO FOR YOU
E-Commerce Operations & Account Health
– Amazon account monitoring and health maintenance
– Seller Central case handling (policy, listing, FBA, inventory)
– Reimbursement claims and account audits
– Troubleshooting compliance issues and listing errors
Listings & Product Strategy
– Product listing creation and optimization (Amazon and Walmart)
– Keyword and competitor research using Helium 10
– Content optimization: titles, bullets, images, A+ content
Advertising & Promotions
– Setup and management of Amazon PPC campaigns
– Ad performance tracking and ROI optimization
– Creating coupons, deals, and promotional strategies
Data Management & Reporting
– Sales, inventory, and COGS reporting
– Returns reconciliation and refund tracking
– Handling incorrect FBA fees, overcharges, and lost/damaged inventory
Team Support & Process Leadership
– Leading and scaling support teams
– SOP creation for listing and case resolution workflows
– Mentoring junior tea-----------mbers in catalog, shipment, and case handling
TOOLS & PLATFORMS I USE
– Amazon Seller Central (case logs, reimbursements, brand registry)
– Helium 10 for product research and listing optimization
– Shopify and Walmart Marketplace
– Google Sheets and Microsoft Excel for reconciliation and reporting
– Internal CRM and escalation tools for account management
LET'S WORK TOGETHER!
If you're looking for someone who can jump in, clean up your backend operations, and scale your Amazon business with confidence — I'm here to help.
Let’s talk about how I can support your business goals.
