Welcome to my profile! I’m a results-driven Customer Service & Operations Specialist with 8+ years of experience in remote support, ecommerce, and team leadership.
Customer Service Team Leader (Wayfair | BPO)
I’ve led high-performing customer service teams handling high-volume queues while maintaining SLA targets and customer satisfaction. I specialize in workflow optimization, KPI tracking, and resolving complex issues efficiently. I also provided supplier support for Wayfair, ensuring listings meet platform standards and resolving backend issues.
Ecommerce & Marketplace Specialist (Amazon, eBay, Shopify, Wayfair, BigCommerce)
I have hands-on experience managing and optimizing product listings across multiple platforms. My expertise includes SEO optimization, keyword research (Helium 10), product uploads, inventory coordination, and improving conversion rates through data-driven strategies.
Operations & Virtual Assistant Support
Experienced in email management, data entry, research, CRM handling, and administrative support. I can manage 50–100+ daily tasks or inquiries while maintaining accuracy and organization.
Why work with me?
• Proven experience in high-volume customer support & operations
• Strong background in Amazon & multi-platform ecommerce
• Detail-oriented with excellent problem-solving skills
• Tech-savvy (Excel, Google Workspace, Jira, Asana, Trello)
• Reliable remote setup with high-speed internet and backup systems
• Self-motivated, adaptable, and easy to work with
I am committed to delivering high-quality work, meeting deadlines, and helping businesses scale efficiently.
Let’s work together to grow your business. Feel free to message me anytime!
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