Need someone who can keep your business organized, your customers happy, and your operations running smoothly? That's where I come in.
I have over 8 years of experience supporting businesses across e-commerce, logistics, insurance, legal, and administrative operations. Throughout my career, I've helped executives save time by managing inboxes, coordinating projects, handling customer communications, maintaining CRM systems, managing inventory, organizing documentation, tracking orders, and ensuring day-to-day operations stay on track.
Here's what I can help you with:
• Executive & Administrative Support
• Email & Calendar Management
• Customer Service (Phone, Chat & Email)
• CRM Management (HubSpot, Zoho & Odoo)
• Inventory & Product Management (Odoo ERP/CRM)
• Shopify Order Processing & Fulfillment
• Data Entry & Documentation
• Internet Research
• Report Preparation
• Project & Operations Coordination
• File Organization
• Lead Management
• Process Improvement
Some of my accomplishments include:
- Processed over 200 client orders each week with a 98% on-time fulfillment rate.
- Managed inventory and maintained accurate product information in Odoo CRM/ERP, ensuring inventory records, pricing, and product details remained organized and up to date.
- Helped reduce average handle time by 25% by improving internal knowledge base content and streamlining workflows.
- Recognized multiple times as Top Performer and Top Performer of the Quarter for consistently delivering outstanding customer service and operational excellence.
I'm highly organized, proactive, detail-oriented, and dependable. I don't just complete tasks—I look for ways to improve workflows, solve problems before they become bigger issues, and make life easier for the people I support.
If you're looking for a Virtual Assistant who can quickly adapt, communicate professionally, and become a reliable extension of your team, I'd love to help your business grow.
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