Hi, my name is -----------! I'm currently working as a Finance Virtual Assistant, specializing in data management with Google Sheets and dashboard creation in Google Looker.
I handle centralized masterlists in Google Sheets that dynamically pull and organize data from multiple spreadsheets using advanced formulas like IMPORTRANGE, INDEX, VLOOKUP, named ranges, and more. These datasets are then visualized through custom Looker dashboards to support financial reporting and decision-making.
I also have over 10 years of experience working in BPOs across chat, phone, and email support. I've led customer happiness teams and consistently ensured that performance goals were met.
Here’s a snapshot of my tools and experience:
1. Google Sheets & Looker Studio
Managing masterlists and data sources
Advanced formula work (IMPORTRANGE, INDEX, VLOOKUP, etc.)
Setting up dynamic, finance-focused dashboards
2. Zendesk
Handling tickets and live chats (Zopim)
Dashboard reporting and customization
Managing macros, views, and tags
3. Stripe
Analyzing transactions
Responding to disputes and processing refunds
4. ShipStation
Order tracking and management
Creating return labels and tagging orders
5. Google Workspace
Docs, Slides, Forms, Sites
6. Other Tools
QuickBooks – trained in bookkeeping and transaction management
----------- (MDY) – task tracking, automation, and workflow management
Slack – team communication and coordination
I’m tech-savvy, highly organized, and always looking for ways to optimize systems. Feel free to message me—I’d love to work with you and your team!
