I am a Customer Support and Operations Specialist with 2+ years of BPO experience handling US-based accounts in telecommunications, logistics, healthcare, and roadside assistance.
I have supported U.S. telecommunications as a Technical Support Representative and handled customer service for U.S Logistics account and healthcare insurance accounts. I am comfortable troubleshooting technical issues, managing service inquiries, and handling high-volume calls while maintaining professionalism and accuracy.
In my recent roadside operations role, I handled emergency-based calls where speed, clarity, and correct assessment directly impacted revenue and customer satisfaction. I gathered complete case details, identified the correct service to avoid costly misdispatch, coordinated with dispatch teams, processed payments, and documented cases thoroughly in CRM systems.
What sets me apart:
• I control conversations professionally and efficiently
• I de-escalate frustrated or distressed customers
• I focus on resolution and conversion, not just call handling
• I understand that customer service protects revenue and brand reputation
• I document accurately to prevent disputes and callbacks
I am comfortable with phone, email, and chat support and experienced in CRM systems such as Zendesk. I adapt quickly to new tools and workflows and require minimal supervision once trained.
Technical Setup:
• 94 Mbps wired internet (upload and download)
• UPS backup for modem and PC
• Mobile hotspot backup connection
I am seeking a long-term remote position with a direct client where I can contribute to customer support, technical assistance, operations coordination, or back-office support. I value clear processes, accountability, and measurable results.
