Dedicated and results-driven professional with 6 years and 9 months of experience across the Banking, Financial Services, and BPO industries. Throughout my career, I have developed a strong foundation in customer service, account protection, sales support, and financial operations, consistently delivering quality work and positive client experiences.
I bring a well-rounded skill set that includes:
Customer Service: Providing excellent support, resolving concerns efficiently, and building strong customer relationships
Account Protection: Assisting in safeguarding client accounts through careful handling of sensitive information and risk awareness
Sales Development Support: Supporting business growth through communication, lead engagement, and relationship building
Annuity / Financial Services Support: Experience handling financial-related processes with accuracy, professionalism, and attention to detail
Administrative & Coordination Skills: Organized, adaptable, and capable of managing tasks in fast-paced environments
Throughout my professional journey, I have successfully handled diverse responsibilities while maintaining a strong commitment to accuracy, efficiency, and client satisfaction. I am highly adaptable, quick to learn new tools and processes, and always focused on contributing meaningful results to the teams and clients I work with.
I am passionate about continuous growth and committed to bringing value through dependable support, strong communication, and a proactive mindset.
Awards & Recognition
Certificate of Recognition – Q1 Top Agent
Manulife Philippines
Certificate of Recognition – Top SME
Concentrix Cebu
Certificate of Recognition – Top SME
Concentrix Cebu
Top 3 SIK Voice – August Fiscal
Convergys / Concentrix Cebu
Top CSAT Contributor – August Fiscal
Convergys / Concentrix Cebu
