PROFESSIONAL QUALIFICATIONS
• Scrum and Agile Foundations Certified, Certiprof, 2020
• ITIL Intermediate Level – OSA issued by AXELOS, Pearson, 2019 [EXN-----------]
• ITIL Foundation Certified issued by EXIN, Pearson VU, 2017 [License-----------]
• Project Management Certified issued by Management and Strategy Institute, 2017 [License-----------]
• Six Sigma White & Yellow Belt Certified issued by Management and Strategy Institute, 2017
• Citrix XenDesktop and Virtualization Training facilitated by Nexus Technology, 2017
• HP Enterprise Solutions Associate issued by Hewlett-Packard Enterprise, 2017
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TECHNICAL SKILLS & INTERESTS
General Technology
• Office Applications: Microsoft Word, Excel, PowerPoint & Outlook
• Google services: Google Cloud service integration via API and GScript for Google Drive, Forms, Office Applications
• Multimedia & Social: Canva, Adobe Photoshop, Audacity & Power Director | Facebook Business Manager, Google Business Suite
Infrastructure
• Desktop publishing: Hardware support and vendor management
• SOE: Windows XP/7/8/10, Macintosh & Linux, UNIX. Microsoft SCCM
• Virtualization: VMWare, Citrix Receiver & Director
• Servers: Windows Server 2008, 2012 R2, Standard
• Monitoring: Microsoft SCOM, Cisco Prime
• Telephony: Cisco Communication Console, Finesse, Genesys Framework – Cloud CX
• Messaging: Exchange Servers, Office 365, Skype for Business, Veritas Enterprise Vault
• Security: Symantec VIP Manager, MessageLabs Administration
• Asset Management: proper resource allocation of service
and customer asset with standard CI tagging IT Service Management
• ITIL general practitioner: Service Transition, Operations
• Scripting: PowerShell, Exchange Audit
• Reporting: Service-Now and Salesforce Reporting using Glide
• ITSM: Service-now, HEAT Front Range
Enterprise Applications
• SAP, Ariba Procurement, Therefore,
• IBM AS400, Realtime, TM1
• Microsoft CRM Dynamic, AX – Logistics
• Salesforce: Cloud Content Management focused on retail and procurement
Business Skills
• Excellent Customer Service as commended
• Project Management
• Leadership
Languages
• Filipino: native
• English: professional
• Spanish: elementary
