HI there! I'm here to help lighten your workload.
I am an experienced customer support professional with demonstrated history of working in the outsourcing/offshoring industry for the past 6 years. Valuable experiences that helped me develop my skills, molding me into a more capable and knowledgeable professional.
E-COMMERCE & DEVICE BUYBACK SUPPORT
• Customer Support: Pricing concerns, order issues, account assistance
• Device Verification: Phones, tablets, Apple/Android watches
• After-Sales Coordination: Fast communication and issue resolution
LOGISTICS / FREIGHT SUPPORT
• Railcar Tracking: Shipment status monitoring and updates
• BOLs & POs: Processing bills of lading and purchase orders
• Order Allocation: Assigning and coordinating shipments efficiently
AMAZON SELLER SUPPORT
• Amazon FBA: Inventory bin checks, hazmat verification• Listing Management: Stranded, inactive, and blocked listings
• Account Health: Policy compliance and performance monitoring
APPOINTMENT SETTING
• Outbound Calls: Answering property-related questions
• Scheduling: Property viewings and follow-ups
• Communication: Pricing, terms, and general inquiries
ADMINISTRATIVE TASKS
• Email Management: Inbox organization, replies, scheduling
• Data Entry: Accurate and efficient information handling
• Documentation: Sorting, labeling, and maintaining records
Verified
