I am a Business Process Specialist, Executive Assistant, and Operations Support Professional with over 21 years of experience helping business owners run organized, efficient, and scalable operations.
My strength is bringing structure to growing businesses. I manage daily operations, executive support, systems, and digital tasks so leaders can focus on strategy and growth without getting buried in admin work.
I have supported founders, agencies, clinics, and online programs by improving workflows, organizing inboxes and calendars, building SOPs, tracking KPIs, managing bookkeeping, and supporting marketing and social media execution.
What I Help Employers With
• Executive assistant support
• Inbox and calendar management
• Operations and workflow optimization
• Business process documentation and SOP creation
• Project coordination and follow-ups
• Bookkeeping using QuickBooks MYOB and Zoho Books
• KPI tracking reports, dashboards, and data analysis
• Social media management content creation and scheduling
• Email marketing using Constant Contact
• Website updates using Wix and WordPress
• Automation using Zapier and Google Workspace: Proven
Results and Achievements
• Built onboarding workflow systems that improved client handoff and reduced errors
• Created KPI and sales tracking reports used for decision making and forecasting
• Streamlined inbox and calendar systems for executives handling high volume communication
• Implemented automation that reduced manual tasks and saved hours weekly
• Managed accurate bookkeeping and reconciliation for service based businesses
• Increased social media engagement through consistent content and performance tracking
• Supported online programs with client management technical support and reporting
How I Work.
I am detail-oriented, proactive, and reliable. I take ownership of tasks and follow through without constant supervision. I communicate clearly stay organized and make sure nothing falls through the cracks.
I do not just complete tasks. I help improve how the work gets done.
Tools I Use Daily:
QuickBooks ,MYOB Zoho, Books
Google Workspace ,Microsoft Office
Canva Adobe ,Photoshop, CapCut
Zapier ,Trello ,Slack, Asana, -----------, Clickup
Wix, WordPress, Circle
>Facebook ,Instagram, Constant Contacts, Mailchimp.
Portfolio and Work Samples
You can view my full portfolio including work samples systems dashboards and client support experience here
https://---------------------------------/cl-virtual-services
If you are looking for someone who can support your operations, manage details, and bring clarity to your daily workflow, I would be glad to help.
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