Looking for a reliable E-commerce Customer Support Virtual Assistant who can handle customer inquiries accurately while following store policies? I can help.
I have 6+ years of experience providing customer service and operations support for US-based e-commerce brands, airlines, and telecommunications companies. I bring a strong background in high-volume email and phone support, order management, refunds, escalations, and back-office operations while consistently meeting SLA, KPI, and quality standards.
My e-commerce support experience includes:
- Handling customer inquiries related to online orders, payments, promotions, and deliveries
- Managing order placement, modifications, cancellations, returns, and refund processing
- Resolving customer concerns through policy-based decision making and escalation handling
- Maintaining accurate customer records, documentation, and reports
- Supporting customer retention while protecting business policies and revenue
I also provide:
- Email and phone customer support
- CRM and ticket management
- Back-office and administrative support
- Data accuracy, documentation, and reporting
Tools & platforms I use (based on hands-on and working knowledge):
- Microsoft Dynamics (hands-on experience)
- HubSpot (working knowledge)
- Zoho CRM (working knowledge)
- GoHighLevel (GHL) (working knowledge)
- Kommo (working knowledge)
- Gorgias (exposure)
- Zendesk (exposure)
- Shopify (hands-on experience)
- Re-amaze( hands-on experience)
- ClickUp (working knowledge)
- ----------- (exposure)
- Notion (working knowledge)
- Power BI (exposure - operations reporting & dashboards)
- Google Workspace (Docs, Sheets, Gmail, Drive)
- Microsoft Office (Word, Excel, PowerPoint)
- Slack, Microsoft Teams, Zoom
- Canva (basic to intermediate)
I'm detail-oriented, reliable, and calm under pressure. I communicate clearly, follow instructions closely, and can work independently with minimal supervision. I'm comfortable supporting US customers and working in fast-paced, policy-driven environments.
If you're looking for a long-term E-commerce Customer Support VA who can deliver excellent customer experience while protecting your business operations, I'd be happy to support your team.
