Hi, I’m ----------- your go-to Customer Support Specialist and E-commerce Support Expert.
While I may be new to Upwork, I bring over 11 years of hands-on experience in delivering exceptional customer service both in the BPO industry and through remote freelance work.
Here’s what I bring to the table:
? 6+ years with Amazon Seller Support – assisting sellers with listings, account issues, policy guidance, and performance improvement.
? 2 years of e-commerce customer support – working with multiple brands to handle order inquiries, refunds, returns, and shipping concerns across platforms like Shopify, WooCommerce, and more.
? Former Inventory Management Specialist (Non-Fraud) at a leading US bank – managing secure data, outbound calls, and professional email communication.
I’m highly skilled in email and chat support, ticketing systems, and customer-focused problem solving. My goal is simple: to help your business deliver top-tier service, build customer loyalty, and keep operations running smoothly.
Let’s work together to keep your customers happy and your business thriving
