Customer-focused corporate professional with 15+ years of experience supporting US, AU, UK, and PH programs across voice and non-voice channels. Strong background in customer service, sales, quality analysis, and remote operations. Known for clear communication, problem-solving, adaptability, and consistently meeting service standards.
Experienced in quality assurance, customer service, chat support, appointment setting, cold-calling, sales, proofreading, and process compliance.
Familiar in the use of MS Office, Google Docs, Hootsuite, Zoho Campaigns, Mailchimp, MangoApps, Dropbox, CRM, Purecloud Genesys, Salesforce, Slack, Telegram, Time Doctor
Adept in social media applications such as Facebook, Twitter, Instagram, Pinterest, WhatsApp, Viber, YouTube, LinkedIn
