I am a highly experienced professional with a diverse background in Corporate Customer Service, Business Process Management, Operations Management, Human Resources, Outsourcing, and Recruitment.
With over 19 years of combined experience in various multinational companies, including Top Fortune 500 firms, -----------rt-ups, and eCommerce platforms, I have honed my expertise in project management, eCommerce management, process development, market research, training and development, recruitment selection, customer service management, marketing, social media management, copywriting, strategic planning, product marketing, performance analysis, quality assurance, web development project management, real-time engagement, brand strategy, channel growth, customer acquisition, response monitoring, and process cycle analysis.
Throughout my career, I have successfully managed SMBE, -----------rt ups, organizations in accelerated growth and turn around -----------ges, and new product launches, contributing to significant business growth and achieving organizational goals. As a versatile leader, I have excelled in developing and improving process flows across various industries. I have managed remote teams, successfully launched and maintained hundreds of SKUs, and implemented automation and -----------ndard operating procedures to enhance efficiency, quality, and performance. My skills extend to fostering connections and building strong relationships with internal and external -----------keholders to deliver exemplary business results.
I have also played crucial roles in recruitment, training initiatives, website development projects, and market research activities. Additionally, my managerial skills have been instrumental in driving customer service center operations, overseeing performance reviews, conducting root cause analysis, and ensuring adherence to quality guidelines. I am adept at managing teams, aligning them with corporate objectives, and continuously improving productivity, service levels, and employee engagement.
In terms of human resources, I have a proven track record in recruitment selection, -----------ff retention, training and development, job descriptions, conflict resolution, employee relations, performance reviews, incentive programs, rewards and recognition, and employee discipline. I have also been responsible for financial oversight, including strategic planning, financial reporting, and managing operating costs. My business development skills have enabled me to create and maintain solid relationships, drive organizational growth, and streamline processes for improved efficiency.
With a bachelor's degree in Business Administration and additional training in filmmaking, I bring a unique perspective to problem-solving and creative thinking. I am proficient in MS Office, CRM systems, project management tools, customer service platforms, data mining, and eCommerce platforms. I am currently pursuing Lean Six Sigma certification and expanding my skills in data science with Python.
My passion for independent filmmaking reflects my creative storytelling abilities and attention to detail, which I apply to my professional endeavors. I am a results-oriented professional who thrives in fast-paced environments and enjoys tackling new challenges.
Thank you for considering my profile, and I look forward to contributing my skills and expertise to your organization's success.
My Resume: https://-----------/msmcv
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