Having a 5-year relevant experience in BPO, I was assigned in managing and maintaining multiple client accounts. I make sure that the information is synchronized from one system to another. I input all the necessary data accurately and help consumers with decision making to be able to perform account related requests based on the consumers wants and needs. I also have experience in before sales such as processing application, presenting products to consumer and helping them with overcoming any struggles in making the right purchase. I work as an order support where I handled aftersales transaction by tracking shipments, coordinating with shipping partners whenever it is needed and handling requests that involves escalation and complaint handling.
-I know I have the right skills due to these experiences that I have in this industry. I was able to develop Literacy in CRMs, Literacy in Administrative software such as Microsoft Apps and Google Apps and spreadsheets and I also exhibited Literacy in different SaaS such as Slack, Citrix and Photo and Video Editing Software. I also possess researching skills since self study is a must for anyone who wants to gain as much product and process knowledge as they can. I study anything that I don't know about to make sure that I am at my most productive before seeking help from my higher ups.
-Lastly, I am very passionate about relationships, I don't just service my customers but I build connections with them. I make them feel that they are heard and valued by going an extra mile to resolve any conflict they encounter and find a solution to any of their concerns. Same goes with who I am working for, it is important for me that I establish a long term relationship with the people around me and the company for personal and career growth, and to make sure that I contribute and bring value to the growth of the business.
I am looking forward to sharing with you my expertise and experience while learning through the process.
Intermediate to advanced MS Excel skills.
High accuracy and orientation to quality.
Strong verbal and written communication skills.
Inquisitive & Analytical – search for meaning and patterns in data.
Organized & Strategic – align analysis/reporting with business needs.
Takes initiative – proactively communicates with the team and identifies areas of opportunity.
Experience working in a team-oriented and collaborative environment.
Verified
