Hi, I’m Joy — a results-driven Airbnb Virtual Assistant with 3 years of hands-on experience supporting Superhosts and property managers across Airbnb, -----------, and VRBO. I help short-term rental businesses run smoother operations, protect revenue, and deliver guest experiences that lead to stronger reviews and repeat stays.
I manage the full guest journey from inquiry to checkout, ensuring prompt, professional communication and solid operational follow-through. I also have graphic design experience using Canva, which I use to create clean, on-brand materials that improve guest experience and strengthen listing presentation and marketing.
Core Services
Guest and Host Communication
Manage inquiries, confirmations, check-in instructions, and follow-ups
Provide calm issue-resolution messaging that protects ratings and guest satisfaction
Maintain consistent tone and templates across platforms
Reservations, Refunds, and Claims Management
Handle booking modifications, cancellations, and refund requests
Support damage claims by organizing documentation, timelines, and evidence
Maintain clear internal notes and trackers for visibility and accountability
Review and Reputation Handling
Write professional responses to guest reviews
Support review disputes for unfair or retaliatory feedback when eligible
Maintain brand voice and five-star standards
Property Management Support
Calendar management and coordination across channels
Turnover coordination with cleaners and vendors, including follow-ups
Maintenance triage, task tracking, and operational documentation
Listing Optimization
Improve listing descriptions for clarity, conversion, and guest expectations
Create or refine message templates and house rules to reduce friction
Support simple listing presentation improvements and consistency
Graphic Design and Social Media Support
Create guest-facing materials in Canva: welcome cards, house rules, WiFi guides, check-in infographics, QR code sheets, signage
Create social media graphics for Instagram/Facebook: property highlights, announcements, promotions, and branded content
Assist with simple content planning and scheduling support based on your goals
Tools
Airbnb Host Tools, Hostaway, Guesty, Lodgify, VRBO, ----------- Extranet, Google Workspace, Trello, Slack, Canva, Zoom
Why Work With Me
With a background as an Airbnb Support Ambassador and Retention Specialist, I understand guest psychology, host performance metrics, and policy-based decision-making. I balance hospitality with strategy so every interaction supports better reviews, fewer escalations, and more efficient operations.
If you’re looking for a dependable, detail-oriented, and proactive Airbnb VA who can support both operations and brand presentation, I’d be happy to help. Send me a message with your number of listings and your main operational challenges, and I’ll recommend a simple workflow to improve your day-to-day.
