1. Executive Virtual Assistant
-Takes care of all the bookings and plumbing reservation
-Create graphics/reviews to be posted in FB page
-Make sure that all contacts are updated
-Answer inquiries and customer questions thru plumbing platforms and over the phone calls
-Process plumbers' payroll using ADP
-Keep track of all the employees log-ins and log-outs
-Communicate with plumbers and relay to customers if they need to update about the
booking
-Track all the company reviews from customers
-Send thank you email to customers who gave positive reviews and spent >$200 for the
service
-Process payments/refunds
-Manage emails - track customer requests - receipts - confirmation
2. Short-Term Rental Expert
- Responsible for answering guests’ inquiries, requests for extensions, supplies, and
complaints.
- Use Duve, Guesty for Pros, Airbnb, BDC to reply to guests. Extend and adjust the checkin and check-out time of guests whenever there are requests for early check-in and late
check-outs.
- Create a task through Asana and assign to the appropriate person. (Maintenance
issue, guest requests, cleaning team, runner. Boss)
-Receive calls from guests, 3rd party and even the boss.
3. Short-Term Rental Associate
-Responsible for answering guests' inquiries, requests for extensions, supplies and complaints.
-Use Uplisting as a portal to answer guests and implersonate the host. Extend and adjust the check-in and check-out time of guests whenever there are requests for early check-in and late check-outs.
-Use Airbnb to check new messages, approve extensions, send and requests payments, and edit listings infomration.
- Receive calls from guests whenever there is an emergency (lock-outs)
-Communicate with cleaners, and send requests to handymen/technicians via email.
4. Executive Virtual Assistant
GVA
-Admin tasks (update contacts and some list in Google sheet. Manage Google drive(update and delete duplicate files)
-Keep track of Asana and Realvolve (contact update and clean up)
-Send out birthday and anniversary cards to clients
Send email marketing by creating newsletter using Canva and Mailchimp
-Create and post graphics and campaign on different social media platforms e.g. IG and FB
-Check clients listing and property info using Realist
5. Social Media Specialist / Graphic Designer
VA (Nexus)
-Answer Studio Manager’s Email asking for help to correct member’s account, e.g. changing billing dates, autopay schedules, activating and canceling studio membership, and processing refunds.
Transaction Coordination Assistant - Bootcamp / Training
-Listing of property in MLS
-Filling up forms for listing agreement and other forms needed.
-Sending forms to be signed by the person involved in the transaction
6. Afni Jul 2020 - Feb 2021Email and Billing Alignment (Orange Theory Fitness)
-Answer Studio Manager’s Email asking for help to correct member’s account, e.g. changing billing dates, autopay schedules, activating and canceling studio membership, and processing refunds.
7. Diversify Sept 2019 – Feb 2020
Sales Development Representative (CoverWallet)
-Assists customers in filling up the form on the website and transfer to a licensed advisor.
-Suggest/recommend policies/insurance they can get for their business.
8. Emapta Jun 2018 – Aug 2019
Guest Support Specialist (Guesty)
-Impersonate or act as a host (owner of the listing).
-Answers guest queries about the listing. Also assists the guest if they have any further concerns, before, during, and after their stay.
9. ePerforMax Aug 2017 – Apr 2018
Escalations Specialist (eBay)
-Handling escalation cases from customers who have complaints regarding the orders or delivery of their products, as well as if they have complaints with the products that they received.
-Also dealing with email outbound to help customers follow up with the next process that needs to be done.
10. TSA (Telco Services Australia) Jan 2017 – Aug 2018
Sales Specialist (Telstra)
-Providing general customer service transition to sales.
-Offering customers products and services that would fit their needs
11. Microsourcing Aug 2015 – Jan 2017
Support Specialist (Northern Plains Funding)
-Assists loan officer who's having issues about customer’s account (e.g. correction with the payment partial or full payment, complaints about the payment).
-Receives calls from customers who would like to get a loan and directs the call to a loan officer.
-Outbound Calls to follow up with customers on their loan applications.
12. Altisource Jan 2015 – Jul 2015
General Reservations Agent (Choice Hotels)
-Helps customers in looking for a hotel that will best suit their needs.
-Suggests a hotel that is near their location.
13. West Contact Services Nov 2013 – Jan 2015
Technical Support Specialist (Comcast WNE-GBR)
-Listen to customers complain about their non-working services.
-Walkthrough the basic troubleshooting steps that will resolve their problems and dispatch technician if needed already.
-Discuss basic billing information and explains what will be the best package for the customer.
14. Stream Global Services Sept 2011 – Apr 2013
Technical Support Specialist (Intuit/QuickBooks)
-BA – assist customers if they have a problem using their software. Answers How-Do-I Question.
-ConnServe – Installation/Activation of all add-ons for the software.
-IES – Helps in installing customer’s high-end software, multiuser set-up, and will do the troubleshooting when customer encountered errors while doing the installation.
15. IBM Daksh Dec 2008 – Jun 2011
Telesales Business Consultant (Intuit/QuickBooks)
-Customer will call us to register their accounting software and we will assist them in registering the program and we will try to offer them some additional service for them to have a much better program.
15.1 IBM Daksh Jan 2011 – Apr 2011
Language Ambassadress (Intuit /QuickBooks)
-Does side-by-side monitoring with agents. Gives advice/coach agents to make their call a WOW calls.
-Teaches them to build rapport with the customer to easily pinpoint what the customer needs and not to sound robotic or monotonous as well.
15.2 IBM Daksh Nov 2007 – Dec 2008
Customer Care Service (Sprint)
-Assists customers in understanding their bills and the type of plan they have.
-Discuss what happens and give suggestions on how to avoid having a high bill.
