Some of the skills that I was able to acquire as a customer service representative for a year are the following: firstly, about product knowledge is that I am able to help and give assistance to customers asking about certain packages or products that my current company is offering with the help of the tools provided by them, secondly problem-solving. Being in customer service through the phone is actually very new to me it taught me how to give real-time solutions to problems regarding their services with the company that I am employed full time at the -----------nt. Thirdly phone skills, though I was not that into having conversations over the phone with the training that I was given I was able to be comfortable enough to communicate with customers via phone. I was able to explain to them properly or let them know things about their accounts that might help them understand more their concerns. Fourth, being a customer service representative helped me to improve my listening skills and also resolving their problems or ----------- also helped me improve my skills in analyzing pieces of information with regards to the products and concerns that the customers want at the same time as ----------- also taught me how to have a quality of focus during work hours and it also taught me that everything should be taken down for proper documentation purposes. Though I know this is just the basics, but I am hoping to learn more about the upcoming companies that will take the risk in employing me and train me. And I will be grateful and willing to learn new things in terms of work.
