10+ Years of Genuine, Proven Work Experience|Customer Service |Sales | Virtual Assistant | Quality Analyst | Customer Support | Executive & Administrative Assistant | Appointment Scheduling | CRM | Billing | Operations | Healthcare • Telco • Cleaning Services

VERIFIED EXPERIENCE • PROVEN RESULTS • COMMITTED TO YOUR COMPANY'S GROWTH

If you're looking for a legitimate, experienced, and dependable Virtual Assistant with a proven track record of helping businesses succeed, you've come to the right profile. Helping businesses grow isn't just part of my job it's the mindset I bring every day.

Linked In: www.-----------/in/ferdinand-boado-18818b20b

Experienced Virtual Assistant, Trainer and Quality Analyst with a strong background in cleaning service operations, customer support, quality assurance, and executive assistance. Highly detail-oriented, a fast learner, and quick to adapt to new systems and workflows. Skilled at managing customer inquiries, scheduling appointments, auditing quality, resolving issues, and maintaining accurate records while delivering exceptional client experiences.

Proficient in a wide range of business tools, including BookingKoala, CRM platforms, Quo, Zendesk, Slack, Google Workspace (Gmail, Google Docs, Google Sheets, Google Calendar), Microsoft Excel/Spreadsheets. Billing Tools: Stripe, NMI, and Gr4vy. Experienced in handling booking management, payment processing, billing inquiries, customer communications, quality audits, and day-to-day administrative tasks in fast-paced remote environments.

I have extensive experience supporting a U.S.-based cleaning services company, assisting customers with quotes, scheduling, recurring service management, payment inquiries, and resolving customer concerns while ensuring smooth daily operations.

As a Quality Analyst & Trainer at Zealthy, I conducted quality audits, monitored customer interactions, and coached tea-----------mbers to improve service performance and compliance within women's wellness programs.

Previously, I worked with Cardinal Health At Home Solutions and Arriva Medical, assisting U.S.-based patients with medical supply needs while maintaining HIPAA compliance and delivering compassionate customer support. I also provided telecommunications support for AT&T through TSD Global, handling billing concerns, account management, and technical troubleshooting.

With a strong commitment to accuracy, efficiency, and customer satisfaction, I thrive in fast-paced remote environments where organization, attention to detail, and proactive communication are essential. I am passionate about helping businesses streamline operations, improve customer experiences, and achieve long-term growth through reliable, high-quality virtual support.