I'm a journalist-turned-Customer Support and Technical Support professional with over 8 years of experience supporting customers across telecommunications, eCommerce, and service-based industries. My background in journalism taught me how to communicate clearly, think critically, and connect with people—skills that have become the foundation of my career in customer experience.
Throughout my career, I've supported customers through phone, email, and chat, resolving technical issues, managing escalations, improving support processes, and delivering exceptional customer experiences. I'm experienced in technical troubleshooting, customer relationship management, order management, quality assurance, and process improvement, with hands-on experience using platforms such as Shopify, Zendesk, Freshdesk, Gorgias, Zoho, WooCommerce, Magento, Trello, Notion, Airtable, Slack, and the Google and Microsoft suites.
I take pride in being adaptable, detail-oriented, and solution-focused. Whether I'm helping a customer resolve a complex issue, improving an internal workflow, or collaborating with a team, I strive to create positive outcomes through clear communication, empathy, and ownership.
I'm currently seeking remote opportunities in Technical Support, Customer Support, Customer Success, Operations, and eCommerce, where I can continue helping businesses deliver outstanding customer experiences while growing alongside a great team.
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