Product Support Specialist and Application Support Analyst with 8+ years of experience providing L1/L2 technical support, incident management, SaaS application support, and operational support for global B2B enterprise clients. Skilled in JIRA Administration, SQL Server, ITIL v4, ServiceNow, troubleshooting, QA/UAT, and support automation. Proven track record supporting healthcare, airline, retail, and enterprise platforms while consistently meeting SLA and CSAT targets.
Core Skills:
IT Support (L1/L2) | Product Support | JIRA Administration | JIRA Automation | ITIL v4 | Incident & Problem Management | SQL Server | ServiceNow | HTML | PHP | SaaS Support | QA & UAT | CSAT & SLA Reporting | Google Data Studio | Looker Studio
