Seasoned Operations Backbone for High-Growth Property Portfolios
I don't just assist; I manage the daily logistics that protect your property’s reputation and ROI. With 8 years of specialized experience in the UK and US Short-Term Rental (STR) markets, I serve as the central hub for operations, ensuring 5-star guest satisfaction and seamless turnovers.
What I bring to your team:
- End-to-End Tenancy Management: From initial enquiry to contract execution and move-in coordination.
- High-Stakes Conflict Resolution: 8 years of resolving complex guest issues on -----------/Expedia while maintaining a 5-star rating.
- Operational Excellence: Skilled in PMS tools (Guesty, Cloudbeds, Escapia, Streamline) and specialized in building SOPs that reduce check-in friction by up to 60%.
- Financial Integrity: Professional handling of invoicing, damage claims, and payment follow-ups.
I am a proactive, independent problem-solver (IQ 126) with C2-level English mastery. I don't require constant supervision; I manage your communication channels and calendars with the same care as an in-house partner.
