Senior E-Commerce Customer Support Specialist | Zendesk | Gorgias | Shopify | DTC Brands

With 10+ years of experience in customer support and e-commerce operations, I specialize in helping DTC brands deliver exceptional customer experiences at scale. I've supported multiple live brands simultaneously, managing high-volume ticket queues across Zendesk and Gorgias while handling order management, subscription retention, returns, exchanges, and fulfillment escalations via Shopify, Recharge, and Loop Returns.

I'm comfortable owning the full support workflow independently, from drafting macros and SOPs to resolving complex fulfillment issues and de-escalating frustrated customers with warmth and clarity. I work well with lean teams and fast-paced brand environments where attention to detail and tone both matter.

Tools I work with daily: Zendesk, Gorgias, Shopify, Recharge, Loop Returns, ShipBob, ShipStation, Freshdesk, Slack.