Phone Follow-Up Specialist | Customer Service | STR Property Management | AIRBNB

Need someone who can handle both customer calls AND property management? I do both — professionally and naturally. I’m Jay-Ann, a Virtual Assistant with over 10 years of BPO experience specializing in phone-based customer support and short-term rental management. I’m comfortable speaking with customers directly on the phone — keeping calls warm, natural, and moving toward a clear outcome. I’ve managed properties across Airbnb, BookingCom, and VRBO, and handled guest communications, review management, and CRM tools like Zendesk and Salesforce. Whether you need follow-up calls, guest support, or full property management — I bring 10+ years of real experience to every interaction. Let’s talk!