-Active listening
Is the ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully. Active listeners use verbal and nonverbal techniques to show and keep their attention on the speaker. Developing and using active listening skills can show your colleagues that you are engaged and have an interest in the project or task at hand.
-Customer service skills
These are the are traits and practices that help you address customer needs to create a positive experience. In general, customer service skills rely heavily on problem-solving and communication. Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues.
-Interpersonal skills
These Interpersonal skills are traits that you rely on when you interact and communicate with others.
-Leadership skills
Leadership skills are skills you use when organizing other people to reach a shared goal. Whether you’re in a management position or leading a project, leadership skills require you to motivate others to complete a series of tasks, often according to a schedule.
- Management skills
These skills are qualities that help you govern both tasks and people. A good manager is organized, empathetic and communicates clearly to support a team or project. Managers should also be adept in both soft skills and certain technical skills related to their industry.
-Problem-solving skills
Problem-solving skills are qualities that help you determine the source of a problem and quickly find an effective solution. This skill is highly valued in any role for every industry. Solving problems in your role might require certain industry or job-specific technical skills.
-Transferable skills
Transferable skills are qualities that are useful to any employer as you change jobs or careers. Often soft skills, these might include things like flexibility, organization, teamwork or other qualities employers seek in strong candidates. Transferable skills can be used to position your past experience when applying for a new job—especially if it’s in a different industry.
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