CUSTOMER
SUPPORT SPECIALIST
Theragun, USA
February 2020 – October 2020
Duties/Responsibilities
-I
help to track the delivery, arrange a refund, create discounts, responding in ??email, arrange redelivery, cancel/edit the
order, generate tax invoice and many more using Shopify and NetSuite.
-Communicate to clients over email using Salesforce.
CUSTOMER SERVICE SPECIALIST
Youfoodz, Australia
June 2018 – February
2020
Duties/Responsibilities
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-I help to track the delivery, arrange a refund,
create vouchers, responding in email and chat, arrange redelivery, cancel/edit
the order, generate tax invoice and many more.
-Communicate to clients over email and live
chats using Zendesk chat and ticketing system.
-Assist to send email marketing using google
mail and send to prospect
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VIRTUAL
ASSISTANT – ADMIN TASK
LOKE,
Australia
July
2014 – July 2017
Duties/Responsibilities
-Assisting
CEO, Manager and other heads with their daily task i.e. documents, fax,
spreadsheet and etc.
-Research
-Lead generation
-Updating software (POS) remotely.
-Reminding
the heads regarding the update via Google calendar.
-Updating Salesforce for clients account
Migration of .csv files to Salesforce
-E-mail support for 3rd Party
Clients using Zendesk.
VIRTUAL
ASSISTANT
UWREALTYCO
Boston,
USA
March
2014 – July 2014
Duties/Responsibilities
-Updating MLS listing o MLS
matching
-Marketing
campaign via Craigslist
-Updating live listing
reports via Google docs
CUSTOMER SUPPORT
REPRESENTATIVE
TOPDATA
IT Solutions
(Hightail
E-mail & Chat Support)
100-C
Trinity Square
Villa
Angela Angeles City
July
2012 – March 2014
Duties/Responsibilities
-Use Salesforce and Zendesk
as a ticket system for responding to customer’s concern.
-Resolve customer’s concern
via e-mail and chat.
-Analyze and resolve any
billing issues or disputes of the customer.
-Provide level 1
troubleshooting for technical issues.
-Escalate the tickets to Tier
2 support or to the correct department if the concern is
complicated.
-Close tickets as many as
possible to bring down the ticket queue.
-Analyze and offer sales on
customer to which plan he/she fits.
CUSTOMER
SERVICE REPRESENTATIVE
Teletech
Philippines
T-mobile
(Telecompany)
SM
Ground Floor San Fernando,
Pampanga
Philippines 2009
April
2011 – July 2012
Duties/Responsibilities
-Assist existing customers
with regards to their billing disputes.
-Do a troubleshooting with
regards to their handset problem.
-Assist customers with information
related to their accounts and solve moderate technical issues.
-Document customer concerns
and interact with other departments and employees to satisfy
customer's needs.
-Follow-up on customer needs about service
and or products.
-Work to retain existing customers.
PROJECT
ENGINEER
ST
Logitrack Pte Ltd
Blk
1003 Bukit Merah Central
Redhill
Industrial Estate
#03-10
Singapore 159836
December
6, 2010 – March 2, 2011
Duties/Responsibilities
-Liaised with the clients
regarding on the projects timeline and product support
-Liaised with the supplier or 3rd
party vendor to provide materials needed in
the
project.
-Projecting and estimating
the timeline with Microsoft
-Ensure that there is a
quality assembly, testing, tuning, and packing on the
products
before deploying to the clients
-Preparing the invoices,
travel document, DO and other documents related to the projects delivery.
-Troubleshooting and doing
maintenance on project site.
AUDIO
AND VISUAL TECHNICIAN
ETG
Pte Ltd
23
New Industrial Road
#01-01
Century Industrial Building
March
8, 2010 – September 15, 2010
Duties/Responsibilities
Deliver audio visual
equipment to scheduled locations.
Provide projectionist services via the
operators console to include lighting and
the operation of the requested audio
visual equipment.
Be able to make necessary
repairs in the event of a mechanical/technical problem in order to facilitate
operations.
Understanding/working knowledge of
software packages such as Power Point,
Microsoft Word, ----------- order to be
able to interface various types of video projection equipment to include
computer laptop projection.
Maintain and continue to
keep abreast with the familiarity of video, audio and computer technology.
MANAGER/IT
ADMINISTRATOR
-----------
Photo Studio and Internet Cafe
Angeles
City, Pampanga, Philippines
June
2009 – January 2010
Duties/Responsibilities
-Supervise and manage the
overall performance of staff in his department.
-Analyzing, reporting, giving
recommendations and developing
strategies on how to improve quality
and quantity.
-Responsible for the growth and increase
in the organizations' finances and earnings.
-Identifying
problems, creating choices and providing alternatives courses of
actions.
-Responsible for the
maintenance of the computers
-Installing,
supporting, and maintaining servers or other computer systems,
and planning for and responding to service outages and other problems.
INVENTORY
STAFF AND DESKTOP
SUPPORT TECHNICAL (INTERN)
PC
Express
Cebu
City
March
2006 – May 2009
Duties/Responsibilities
-Inventory standard workflow in
receiving, monitoring and releasing of items
PC Express Technical Support center workflow,
standards and customer service
-Pc assembly, installation of Genuine Windows
XP Operating System, device drivers and application
-Basic to advance troubleshooting (software
and hardware)
-Reformat, cloning, upgrading
and repairing of the PC depending on the initial problem reported by the
client.
-Provides warranty and ensure a quality check
that the PC peripherals are in good condition.
-Basic TCP/IP networking and
configuration o Troubleshooting , Fixing Hardware and
-Software Technical Problems of
Computers o Manage devices from Access layer switch
to
Core Switches and Routers.
STUDIO
CLERK
-----------’s
Photo Studio
Balibago, Angeles City, Pampanga 2000 – 2004
Duties/Responsibilities
-Enhancing, manipulating and editing images
for invitations, business cards, broschures and tarpaulins with Adobe
Photoshop.
-Editing photos depending on clients request.
-Covers occasions such as nuptial, birthday,
and funeral.
-Preparing OR and any documents related to
the clients needs.
