Hi, I’m Jovi! I’m an E-commerce Virtual Assistant specializing in E-commerce Customer Support, Shopify Customer Service, Order Management, and Administrative Assistance.
I help e-commerce business owners stay organized, provide excellent customer experiences, and keep their daily operations running smoothly. I have hands-on experience supporting Shopify stores, e-commerce brands, and online sellers through email and chat support.
E-COMMERCE CUSTOMER SUPPORT
* Email & chat customer support
* Shopify customer support
* E-commerce customer service
* Order processing & order management
* Order tracking & delivery updates
* Shipping delays, lost packages & delivery issues
* Refund processing, returns, replacements & store credits
* Product inquiries & purchase assistance
* Subscription & recurring order support
* Address changes & order updates
* Stock checking & product availability
* Coordination with fulfillment teams and suppliers
* Handling customer complaints with patience and professionalism
VIRTUAL ASSISTANT & ADMIN SUPPORT
* Email management & inbox organization
* Customer inbox management
* Data entry & documentation
* Internet research
* Order and customer record management
* Administrative support
* Social media inbox & customer message management
TOOLS & PLATFORMS
- Shopify
- Gorgias
- Freshdesk
- Zendesk
- Richpanel
- ShipHero
- Google Sheets
- Slack
- -----------
- Notion
- Trello
- Asana
I’m organized, dependable, detail-oriented, and comfortable working independently in a fast-paced e-commerce environment. I understand how important timely responses, accurate order handling, refund processing, and professional customer communication are to an online business.
If you’re looking for an E-commerce Virtual Assistant who can take customer support, order management, and administrative tasks off your plate, I’d love to help.
Let’s discuss how I can support your e-commerce business and provide a great experience for your customers.
