Maintain updated records of training curricula and material.
Assess the impact of each educational course on staff performance and client satisfaction.
Coordinate mentorship programs for new customer service representatives.
Ensure new hires take on basic sales training courses, including communication and troubleshooting skills.
Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management).
Organize classroom-style seminars about product features and sales techniques.
